All products shown in the on-line shop are subject to availability. We will inform you by email as soon as possible if the product you would like to order is not available. If a product is out of stock it will show as out of stock. If you have any queries on this matter, you could call the sales office to discuss your requirements on 01793 208030 (opt1).
Yes, you can arrange to collect your items, however we require at least 48hours notice before you arrive. You will need to place an order directly with our sales team and make payment prior to your collection. Please send your order details to our sales team at: enquiries@mosobamboodurfaces.co.uk
(Name, Billing Address, Product, Preferred Collection Date)
Unless you are told differently at the time of ordering, you will need to collect your goods from:
MWC Group
Units A1 & A2 Stirling Road
South Marston Ind Est
Swindon
Wiltshire
SN3 4TQ
(Prior authorisation required before arrival)
Our standard delivery service unless you request otherwise is Kerb side, between the hours of 8am & 6pm. You are responsible for meeting the delivery, unloading your product and taking it to its final place. Please make sure access / parking is available for our driver.
For deliveries using one of our delivery couriers: If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date arranged, you must inform us by emailing enquires@mosobamboosurfaces.co.uk or telephone us on 01793 208030 option 1 at least 48 hours before the confirmed delivery time so that another date can be booked. If through no fault of their own, our carriers cannot gain access on the date agreed, a re-delivery charge fee of £90 will be charged.
All our products are made from Moso bamboo and as bamboo is a natural product there will be variations in colour and press and inconsistencies in the appearance; this is part of the charm of bamboo. Such variations and inconsistencies are not defects or faults.
If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof. Please ensure that you inspect all goods carefully on delivery and inform us promptly of any problems.
Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of our reasonable control or any rescheduling of delivery.
If goods are received damaged at time of delivery please mark damaged on the delivery note given by the courier and please call us immediately on 01793 208030 option2 during working hours or email info@mosobamboosurfaces.co.uk and we will rectify the problems as soon as possible. All damages must be reported within 48 hours of discovery and you will be asked to provide photographs as proof of the damage in order to exchange or refund the item.
Please do not ask our carriers to arrange returns.
If you have returned a product to us because it is faulty or mis-described, we will refund the price of a the product in full, any applicable delivery charges, and any reasonable costs your incur in returning the item to us – provided always that you have returned the product to us as soon as reasonably practicable and you have taken reasonable care of the product while in your possession (including complying with any product care and installation instructions as appropriate).
As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy in these terms and conditions. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns Department to check for completeness and correct product return.
If you are a consumer, you have the legal right to cancel your order within 7 working days starting on the day after you receive the products. You must notify us of your wish to cancel by email within this period. After notification we will issue you a return number to quote on the paperwork when returning the goods.
If you wish to return the goods, please take reasonable care of the items and retain the original packaging.
Please do not return items without prior authorisation.
Goods returned without prior authorisation will be returned back to you and the cost of delivery charged to you.
In addition to your statutory rights we guarantee all products (save for flooring, on which see below warranty on flooring) against faulty workmanship and/or faulty materials for a minimum period of 12 months from the delivered/collected date.
These guarantees do not cover fair wear and natural characteristics of bamboo products including movement in bamboo products; neglect; abuse or misuse of your goods in failing to follow correct care procedures including the sealing of bamboo products to include worktops; loss or damage due to fire, smoke, water, lightning, sunlight, weather, corrosion, theft or explosion or other act of God; accidental damage or negligent or other loss or damage caused by you or a third party.
If you are unsure of any points above or need further clarification then please refer to our full terms and conditions on the website.
All prices include VAT and delivery to a UK mainland address, where appropriate, at the prevailing rate and are subject to any promotional offer or discount. If you live within the UK but outside of mainland UK please call our sales team for a delivery price.
In essence, all commonly used wood treatment products can also be used for bamboo. The choice for a certain finish (oil, lacquer, wax, etc) for a bamboo floor is mainly determined by the demands that consumers have with respect of hardness, gloss, colour and maintenance. For more information please refer to the finishing section on this website.
Absolutely. Regular plain pressed or side pressed bamboo (see styles) flooring is even a bit harder than Oak, so the floor will last a very long time. The compressed High Density version is even harder than the hardest tropical hardwood species and is therefore even applied in high traffic areas in commercial projects. Furthermore, all MOSO bamboo flooring has a very thick top layer, which means that if wanted the floor may be sanded several times over time.
If the product you require is not displayed in the shop, please feel free to call our sales team on 01793 208030 (opt2) and someone will be happy to assist you.
The natural colour of bamboo is white/yellow ‘natural’. It gets a brownish colour ‘caramel’ from being steamed/ treated.
Is bamboo an eco-friendly choice? are bamboo forests cut down for the production of bamboo flooring?
Actually, the cutting of the bamboo is the most important ecological argument that makes bamboo so unique. Every single year the mother plant develops many new bamboo stems that grow to their full length up to 20 meters in only a few months. From there it takes the stem about 5 years to gain the required hardness for use in durable products. In a well-managed, mature bamboo plantation the 5 year old stems can therefore be harvested every year, while keeping the size of the forest intact. For more information about the eco-friendliness of MOSO bamboo products please go to the sustainability section of this site.
In short, the stems are split into various strips that are skinned and planed to acquire rectangular straight strips. These strips can be processed in various ways for different colours and are then pressed together to make a bamboo flooring board. For a full explanation of the production process please refer to the ‘from bamboo to plant’ page.
Strand woven bamboo is a special type of bamboo flooring in which rough bamboo strips are compressed under high pressure to create a floor with a hardness superior to tropical hardwood species. Strand woven bamboo floors have an elegant random line pattern which is appreciated by many customers. MOSO uses the term “high density” for its strand woven bamboo flooring, and offers this style in most of its product groups.
Carbonized bamboo flooring is the term used for bamboo floors made from strips that are steamed to acquire a light brown colour. In the MOSO range carbonized bamboo flooring is labelled under the colour caramel.
Not at all. One should understand that the panda bears (both the small panda and the giant panda) live in the mountainous areas in the centre of China where they mainly use the lower species of bamboo as the main food source. Thus they live far away from the areas where the giant MOSO bamboo species, used to produce bamboo flooring, grows. Furthermore, the MOSO bamboo species is not even recognised as food by the panda bears. So the production of MOSO bamboo flooring offers absolutely no danger to the panda!